Orders for users are shipped through registered domestic courier companies and/or Speed Post only. Orders are shipped and delivered within 5 days from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation, subject to courier company/post office norms.
The Platform Owner shall not be liable for any delay in delivery by the courier company or postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery confirmation for our services will be sent to your registered email ID as specified during registration.
Any shipping cost(s) levied by the seller or the Platform Owner (as applicable) are not refundable.
Return and Refund Policy
No returns or exchanges are allowed. However, if you receive a damaged, defective, or incorrect product, refunds will be provided.
All refunds, once approved and processed, will be credited to the customer’s original payment mode within 15 business days.
Terms and Conditions Policy
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires the publishing of the rules and regulations, Privacy Policy, and these Terms of Use for access or usage of the domain name https://musclebrightnutrition.in/ (‘Website’), including the related mobile site and mobile application (hereinafter referred to as the ‘Platform’).
Your use of the Platform, services, and tools is governed by these Terms of Use (“Terms of Use”), including the applicable policies incorporated herein by reference. If you transact on the Platform, you shall be subject to the policies applicable for such transactions. By mere use of the Platform, you shall be contracting with the Platform Owner, and these Terms of Use constitute your binding obligations.
These Terms of Use relate to your use of our Website, goods (as applicable) or services (as applicable) (collectively, “Services”). Any additional or conflicting terms and conditions proposed by you are expressly rejected and shall have no force or effect. These Terms of Use may be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use for updates.
For the purpose of these Terms of Use, wherever the context so requires, “you”, “your” or “user” shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
Accessing, browsing, or otherwise using the Platform indicates your agreement to all the Terms of Use. Please read them carefully before proceeding.
1. Use of Services
To access and use the Services, you agree to provide true, accurate, and complete information during and after registration and are responsible for all actions done through the use of your registered account on the Platform.
2. No Warranties
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered on the Website or through the Services for any specific purpose. Such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your Responsibility
Your use of the Services and the Platform is entirely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your requirements.
4. Intellectual Property
The contents of the Platform and the Services are proprietary to us and licensed to us. You have no right to claim any intellectual property rights, title, or interest in the contents, including but not limited to the design, layout, look, and graphics.
5. Unauthorized Use
Unauthorized use of the Platform and/or Services may result in action against you as per these Terms of Use and applicable laws.
6. Payment
You agree to pay us the charges associated with availing the Services.
7. Unlawful Use
You agree not to use the Platform and/or Services for any purpose that is unlawful or forbidden by these Terms or any applicable Indian or local laws.
8. Third-Party Links
The Website and Services may contain links to third-party websites. Upon accessing these links, you will be governed by the terms of use, privacy policy, and other policies of such third-party websites. These links are provided for your convenience to provide further information.
9. Binding Contract
By initiating a transaction for availing the Services, you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
10. Indemnification
You shall indemnify and hold harmless the Platform Owner, its affiliates, group companies, and their officers, directors, agents, and employees, from any claim, demand, or action including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use, Privacy Policy, other Policies, or your violation of any law or the rights of a third party (including intellectual property rights).
11. Force Majeure
Notwithstanding anything contained in these Terms of Use, neither party shall be liable for failure to perform an obligation if such performance is prevented or delayed by a force majeure event.
12. Governing Law
These Terms and any dispute or claim relating to them shall be governed by and construed in accordance with the laws of India.
13. Communication
All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this Website.
PRIVACY POLICY
Introduction
This Privacy Policy describes how MUSCLE BRIGHT NUTRITION and its affiliates (collectively “MUSCLE BRIGHT NUTRITION”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information / personal data through our website https://musclebrightnutrition.in/(hereinafter referred to as “Platform”). You may browse certain sections of the Platform without registering with us. We do not offer any product/service outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to data protection and privacy laws. If you do not agree, please do not use or access our Platform.
1. Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us. This includes information provided during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any information shared as proof of identity or address.
Sensitive personal data may be collected with your consent, such as bank account details, credit/debit card information, or biometric data (e.g., facial features or physiological information) to enable certain features when opted for. All such data is collected in accordance with applicable laws.
You may choose not to provide information by opting out of certain services or features. We may track your behaviour, preferences, and other information you choose to provide on our Platform, which may be compiled and analysed on an aggregated basis. Transaction information may also be collected when using third-party business partners, whose privacy policies will apply when they collect your personal data directly.
If you receive a call or email claiming to be from MUSCLE BRIGHT NUTRITION requesting sensitive data like your card PIN or net/mobile banking password, do not share such information. If you have already revealed it, report it immediately to an appropriate law enforcement agency.
2. Usage
We use personal data to provide services requested by you. For marketing purposes, we will provide you the ability to opt out. We use your data to assist sellers and partners in fulfilling orders, enhance customer experience, resolve disputes, troubleshoot problems, inform you about offers and updates, customise your experience, detect and prevent fraud, enforce our terms, conduct marketing research and surveys, and as otherwise described at the time of collection.
Please note that access to certain products/services may be affected if permission is not granted.
3. Sharing
We may share your data internally within our group entities, corporate entities, and affiliates to provide you services and products. These entities may market to you unless you opt out.
We may disclose your data to third parties such as sellers, business partners, logistics partners, payment service providers, and other relevant third parties as needed to provide services, comply with legal obligations, enforce agreements, facilitate marketing, or prevent fraud and illegal activities.
We may disclose your data to government or law enforcement agencies if required by law or in good faith belief that such disclosure is necessary to comply with legal processes, enforce our terms, respond to claims, or protect the rights and safety of our users or the public.
4. Security Precautions
We adopt reasonable security practices and procedures to protect your data from unauthorised access, disclosure, loss, or misuse. We use secure servers and adhere to security guidelines. However, transmission of information over the internet is not fully secure and inherent risks exist. Users are responsible for protecting their login and password information.
5. Data Deletion and Retention
You may delete your account through your profile settings. You may also write to us for assistance. We may delay deletion if there are pending grievances, claims, or services. Once deleted, you will lose all access to your account. We retain your data only as long as necessary for its purpose or as required by law. We may retain anonymised data for research and analysis.
6. Your Rights
You may access, update, and rectify your data through your account settings on the Platform.
7. Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your data as described. If you provide data relating to others, you confirm that you have authority to do so. You consent to us and our partners contacting you via SMS, messaging apps, calls, and/or email for purposes specified in this policy.
You may withdraw your consent by writing to our Grievance Officer, mentioning “Withdrawal of consent for processing personal data” in your subject line. We may verify such requests before acting on them. Withdrawal will not be retrospective and may limit services provided to you.
8. Changes to this Privacy Policy
Please check this Privacy Policy periodically for changes. We may update this policy to reflect changes in our practices. We will notify you of significant changes as required under applicable laws.
CONTACT DETAILS :–
Address – JINSHI NALA NO.-2, MADHAV PLAZA KE SAMNE, Madhav Plaza, Thorat Ki Goth, Gwalior, Gwalior, Madhya Pradesh, 474009
Contact Number – 7000500171 Email ID – Musclebrightindia1@gmail.com
